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Another Family struggles to navigate NHS system

[05/03/2020 | No comment]

 

One of my constituents, Dave Towers, has had a horrible time trying to navigate the NHS system to find the correct care for his parents. His story is truly heart breaking and I am appalled at what they have all been through.

It is completely unacceptable that in the hardest of times, when a family member is seriously ill, people are having to try to navigate a maze of departments, each one telling them something different.

This is sadly all too common and it has to change. We need one system, with one point of contact, where the services cooperate and work around the needs of the family, rather than the family having to find the service they fit the criteria for.

I have already raised this case personally with the Chief Executive of Leicestershire’s hospitals and I will be bringing all the different parts of the health and care system together to see what lessons can be learnt from what has happened and so we can start putting things right.

You can read the full story here.

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