POLICE, FIRE, AMBULANCE
For emergency situations:
- Emergency number (police, fire or ambulance): 999
- Police (non-emergency): 101
- Crimestoppers: 0800 555 111
- NHS (urgent medical problems) – 111
If you are a user of British Sign Language, you can contact 999 via text using the RelayUK service or via video call using the 999 BSL Service
If you are a user of British Sign Language and have an urgent medical problem, you can use the NHS 111 British Sign Language service available here: https://signvideo.co.uk/nhs111/
NHS SERVICES
www.getintheknow.co.uk has lots of information about how to use Leicester’s NHS services over the festive period, for both physical and mental health needs. This includes information about Leicester’s urgent and non-urgent care services, GP surgeries, pharmacies and NHS 111.
CRISIS SUPPORT
- Leicestershire Partnership NHS Trust Central Access Point urgent mental health support: 0808 800 3302 (24/7 helpline)
- Samaritans – Call 116 123 from any phone (free number) or email jo {at} samaritans(.)org
- Victim Support – 0808 1689 111
- National Domestic Abuse Helpline – 0808 2000 247
- Red Cross – 0344 871 11 11 / 0116 479 0900
- Migrant Help asylum helpline: 0808 8010 503
- Shelter (Housing and homelessness charity) emergency helpline: 0808 800 4444 (Monday to Friday, 8am – 8pm | Weekends and bank holidays, 9am – 5pm)
In an emergency, contact the police on 101 or 999 if the situation is life-threatening
LEICESTER CITY COUNCIL
Leicester City Council operates several out of hours helplines between 6pm to 8am. These numbers should only be used in urgent situations: Emergency out of hours numbers (leicester.gov.uk)
SOCIAL CARE
Leicester City Council has published details of urgent social care contact details for both adults and children here: Concerned about a child or an adult? (leicester.gov.uk)
If you are concerned about the safety and welfare of a child in Leicester,or are worried about a vulnerable adult in Leicester, you can call Leicester City Council’s social care team on 0116 454 1004 (24 hour telephone service)
In an emergency, contact the police on 101 or 999 if the situation is life-threatening
HOUSING AND HOMELESSNESS
Leicester City Council has published details of homelessness support over the Christmas and New Year period here: Homeless services during Christmas and new year (leicester.gov.uk)
For advice and assistance regarding urgent housing issues eg eviction, homelessness, Leicester City Council’s emergency duty line number is 0116 454 1008 (Option 3)
Leicester City Council’s homelessness services can be contacted out of hours on 0116 221 2770
FOOD BANKS
Leicester City Council has published a list of food banks in Leicester here.
FLOODING
Leicester City Council: 0116 454 1001 OR 0116 254 4344 outside office hours
Sewer floods should be reported to other organisations, such as Severn Trent Water on 0800 783 4444
